Refund policy
Return & Refund Policy
At Lifted Presence, we’re committed to providing high-quality streetwear that reflects style, intention, and individuality. If something isn't right with your order, we’re here to help.
Returns
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Return Window: You have 14 days from the delivery date to request a return.
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Item Condition: Items must be unworn, unwashed, and returned in original condition with tags and packaging included.
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Non-Returnable Items:
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Final sale items
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Gift cards
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Limited-edition drops or collaborations
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To initiate a return, email us at liftedpresence.co@gmail.com with your order number and reason for the return. If your return is approved, we’ll send you the return instructions and shipping label (if applicable).
Refunds
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Once your return is received and inspected, you’ll be notified of the approval status.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping fees are non-refundable, and in some cases, return shipping costs may be deducted from your refund unless the issue was our fault.
Exchanges
We currently do not offer direct exchanges. If you’d like a different size or color, please return your item and place a new order for the correct product.
Damaged or Incorrect Orders
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at liftedpresence.co@gmail.com. We’ll make sure to correct the issue at no extra cost to you.
Need Help?
Have questions before or after your order? Reach out to our support team anytime at liftedpresence.co@gmail.com — we're here to help.
Let me know if you'd like a condensed version for product pages or order confirmation emails.